Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Reply Warranty

  • Each ticket you send to the client assist staff will be handled in less than 60 minutes. All regular requests will be responded to instantly. Yet, if the service question you have submitted requires the help of a capable technician, we are going to send the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Professional Customer Assistance Service

  • Our technical assistance Department will be on shift for you 24/7 to to reply to all service request tickets that you send. We offer client help and support for all the apps that are pre–installed on your web server. These include our in–house designed Hosting Control Panel, the chosen Operating System plus the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • Each section of the Hosting Control Panel that is included gratis with your VPS offers a built–in articles base. You’ll see a variety of detailed how to tutorials and a choice of step by step video classes that illustrate all the essential web site maintenance tasks. You can start using them by pressing the Help or Video keys in the upper right side of each Control Panel section.