1 hour ticket response
We are specialized in providing a quick and adequate response to each tech support ticket posted by a user. Our knowledgeable technical support team members will review your query and will offer you the most effective option. We offer a 1–hour response time guarantee for all customer support tickets. In reality, our average customer support ticket response time has proven to be twenty minutes.
A Top–Quality Customer Support Service
Our client support team members possess substantial experience in the Linux shared hosting market and are accomplished enough to find a prompt solution to your problem. If, however, the problem at hand is not within the competency of a support technician, the support ticket will be forwarded to a programmer or sysadmin for further assistance.
An Easy–to–Browse Help Center Section
Incorporated into the Hosting Control Panel is an intuitive Help section, which features a variety of sources of information. You can browse through a constantly updated knowledge base offering web hosting account management articles and site management articles, watch our instructional video tutorials or have a look at our F.A.Q. database.