Customer Support Channels
A One–Hour Support Ticket Response Guarantee
Every single help request you submit to us will be responded to within maximum one hour. If your trouble ticket or email needs additional assistance from an administrator, we’ll forward it and leave a comment to let you know that your case is being examined. If you order our Administration Services package, all of the services included there will be performed at a time that suits you.
A First–Class Customer Support Service
We’ll be at your disposal 24x7 to reply to any inquiries that you may have pertaining to our Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require assistance with server management procedures, you can order our Administration Services package, which includes backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and installation services
An Intuitive Help Area
We have equipped our Hosting Control Panel with an elaborate knowledge base, which includes comprehensive explanations of all its features and functions. Besides, we have shot exhaustive video tutorials that will further reveal to you how to perform a specific task or solve a commonly experienced issue. All the educational articles and the tutorial videos are easily accessible from every Hosting Control Panel section via the Videos and Help buttons situated in the upper right corner.