A 99.9% Server Uptime
Our shared hosting system is based on a reliable, top–hole hardware architecture and a significantly tweaked version of Linux. Thus, no matter what your site is, or how many web site visitors you have, or even if there is a denial–of–service attack, our physical servers will stay up and running and your web sites will stay visible online.
Our Linux shared hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is vital that you also set up your own network architecture. This is the reason why we set up a custom internal network in all our data centers. Relying on top–quality Juniper routers and switches, our internal network allows for mega–fast data transmission rates and is fully redundant.
Thus, you will enjoy a 99.9% network uptime in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, irrespective of which web hosting offer you have chosen.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are dissatisfied with our web hosting services, or if you think that they are insufficient, or if you decide that you require a Linux VPS instead of a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will retain total control of your domain names even if you close your web hosting account with us.
24/7 Technical Support
When you have a hosting firm, your tech support engineers are of crucial importance. That’s the reason why we’ve mindfully handpicked a very knowledgeable group of customer service technicians, each with several years of expertise behind his back. With their help, our company offers 24x7 support with each of our web hosting services.
And not just that, we offer a 1–hour response time guarantee. All support requests are responded to in under sixty minutes and our average support ticket response time is well under 20 minutes!