The access to the customer and tech support that a shared hosting company provides will tell you a lot about the services which they offer as well. If you're allowed to use only email messages and / or tickets, you have most probably discovered a reseller and not the actual website hosting provider. When this is the case, you will probably have to wait for several days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may have to get hold of the real website hosting company for further help. When the supplier can provide various means of communication with short response time which are available at any moment, they're almost certainly the top provider, not just a reseller. So you'll receive prompt assistance and top quality support since they will have immediate access to the servers where your account will be created. Whatever the trouble - sales or technical, it's always better to be able to communicate with your website hosting company right away via your favourite method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting plans are round-the-clock, therefore you can forget all about waiting for several days so as to get assistance. If you are not our client yet, you can call us, chat with a representative or send an e-mail message. In case you already have an account, you can open a support ticket on top of the other three ways of contact. You're able to choose the best way to contact us depending on what your location is or the equipment you're using. We are able to assist you for almost any hosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in such a case the max reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you can take advantage of our 24/7 technical support services even on public holidays. Your sites will be available all of the time and so will we. With plenty of communication options, you are able to choose the easiest way to get in touch with us and learn more about our services in case you do not have an account yet, or ask for support if you're already one of our customers. You're able to call us, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have 1-hour response time warranty, although it hardly ever takes more than 20 mins to receive assistance whatever the nature of the trouble. Using our customer and tech support services, we'll be there for you when you need us, not several days later.

24/7 Customer Support in VPS

Every single virtual private server plan that we offer features 24/7 customer and technical support, so if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you can contact us at any moment, even holidays and weekends. For your benefit, we offer different ways of communication - telephone support with a couple of local numbers around the globe, live chat, e-mail messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues because it will be easier to track what is going on. The maximum warranted response time for all email messages and tickets is one hour, yet it hardly ever takes that long to get assistance. When you add the Managed Services upgrade that we provide, our administrators will also support you with any third-party software matters.

24/7 Customer Support in Dedicated Hosting

We know how important it is to get well-timed support in general, let alone if you run an entire server, so every single dedicated server that we provide comes with 24/7 support with 1-hour reply time guarantee whatever the matter. This service is free of cost for any problems with your server or the software that was installed from our administrators through the setup, which means that you are able to contact us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing area or you can send an e-mail message, and the actual response time for both rarely surpasses 30 mins because we have administrators available round the clock. In case you require general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on three different continents or you could employ our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you'll be able to add to your server package through your billing Control Panel.