If you've ever had a shared hosting account in the past or you have dealt with any other type of online service, you're probably well aware from your personal experience that for some things it is better to consult with a live person on the telephone than to exchange support tickets or email messages. If you'd like to find out more about a specific service before you order it or in case something small has to be done, for example, it is far easier and faster to do it in real time. If you are able to connect with representatives by phone, it is very likely that you're using the services of a real hosting provider, not just a reseller. The type of support that you can get over the telephone differs between different companies - from very general matters to expert technical support. Usually most of the suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated tech matters are managed via email and / or tickets.

Phone Support in Shared Hosting

In case you choose to use one of our Linux shared hosting, you will be able to contact our customer support team via phone for 14 hrs a day. We will help you select the ideal package for your sites as we think that it is better to discuss such issues with a live person. If you already own an account, we can assist you with all your sales/billing questions and general matters, even with some technical situations that don't require too much time or escalation to a system administrator because it'll be more appropriate to open a support ticket for time-consuming problems and have all the correspondence in a single place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you can call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply feature real-time phone support for 14 hours every day. If you wonder which package is suitable for your web sites, you would like to find out more about the package's features or you need any other type of info about our solutions, you can call any of the local phone numbers that we have in the United States, Great Britain and Australia and our support representatives will assist you. In case you already own an account, you're able to get in touch with us about general and sales matters, although we're often able to help with a large number of technical issues as well. For entirely tech issues you should take advantage of our built-in ticketing system where the communication between you and our technical support team will be in one place, which is the best option when the problem needs longer time to be resolved or it needs to be escalated to our sysadmins.