Phone Support in Shared Hosting
In case you choose to use one of our Linux shared hosting, you will be able to contact our customer support team via phone for 14 hrs a day. We will help you select the ideal package for your sites as we think that it is better to discuss such issues with a live person. If you already own an account, we can assist you with all your sales/billing questions and general matters, even with some technical situations that don't require too much time or escalation to a system administrator because it'll be more appropriate to open a support ticket for time-consuming problems and have all the correspondence in a single place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you can call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we supply feature real-time phone support for 14 hours every day. If you wonder which package is suitable for your web sites, you would like to find out more about the package's features or you need any other type of info about our solutions, you can call any of the local phone numbers that we have in the United States, Great Britain and Australia and our support representatives will assist you. In case you already own an account, you're able to get in touch with us about general and sales matters, although we're often able to help with a large number of technical issues as well. For entirely tech issues you should take advantage of our built-in ticketing system where the communication between you and our technical support team will be in one place, which is the best option when the problem needs longer time to be resolved or it needs to be escalated to our sysadmins.