If you ever experience a problem with your site and are unable to fix it yourself, ask the respective web hosting company’s help desk support staff to assist you to bring the site back online. A quick resolution would be the perfect scenario, but a lot of hosting companies respond within twenty four hours and even more, especially if you are working with a hosting reseller. Even if the problem can be easily solved, your site may not work correctly or may not be accessible at all for a long period, so you may lose prospective customers since it is highly unlikely that anyone will go back to an inoperative site. Speaking of which, you should make certain not only that you can get in touch with your hosting provider, but also that they can reply and help you in a well-timed manner. If a software app update doesn’t go smoothly or you erase something unintendedly, for example, the website must be restored swiftly so as to avoid long unreachability.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting come bundled with a 1-hour response time guarantee, which goes to say that regardless of what query or obstacle you might have, we’ll always be there to help you out. In fact, it seldom takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our tech support staff reps are available 24x7, even on weekends and holidays, which goes to say that you’ll receive timely help at any time. We realize how invaluable time can be, so by the time we reply to your email or trouble ticket, we’ll have probed into the matter and, if we haven’t resolved it, we’ll provide you with more info on what you need to do on your end – if the case demands this. With our support services, you can be sure that there will be someone to lend you a hand right away, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a trouble ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you will get a reply within 60 minutes max. You can get in touch with us at any time with regard to billing, general or technical matters and because of the fact that we’re on duty 24x7x365, you’ll invariably get assistance without delay. Depending on the specific issue or question, we will supply you with more details, resolve the problem if it has been caused by something that’s within our reach or instruct you on what steps to take if you have to configure a particular setting for an Internet app that we do not have access to. You can forget about waiting for an entire day for every single response. As it is, in most cases we answer tickets and emails within 20 to 25 minutes max.