Live Chat Support in Shared Hosting
In addition to the phone and ticket support, our company provides live chat support as well. You will be able to contact us every day, including holidays and weekends, and we will give you more information about the Linux shared hosting that we provide if you are not a customer yet, or about general and billing questions when you already have an account. Though for strictly technical matters you'll have to open a trouble ticket to the tech support, since such issues will require extra time to be resolved, you may still get in touch with us on the live chat for some tech information. To give you an example, we can assist you to set up an email address in your e-mail client or troubleshoot multiple problems, saving you a lot of time. Even if our telephone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is available to all our potential and current clients. If you are looking for a new web hosting account, you will be able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting so as to pick the perfect plan for your websites. In case you already have an account with us, we'll support you timely with billing, general and 1st level techmatters. Though in certain cases you may have to open a ticket because there're problems that cannot be resolved through a live chat, we will assist you with numerous basic jobs, for example setting up an e-mail account in an email client or forwarding one domain to another. As a result, you'll take advantage of timely support and you'll save a long time.