When your web hosting service provider offers live chat support, you'll be able to talk to an agent live and learn helpful info or get a problem resolved promptly. The key advantage of using chat as an alternative to calling to talk to a live person is that you'll need just a computer with Internet access, so that you won't pay any charges if you are in a different country or state. In addition, it is easier to copy and paste data for example domains, usernames or error messages in other words details that are sometimes difficult to share with the other party on the phone. The real-time chat is also a considerably faster approach to contact your web hosting company's support crew as compared to using a ticketing system. What's more, if some trouble needs a little more time to be taken care of, you can do something different while you wait for assistance on the live chat, so you won't lose time - something that's not possible if you're on the phone.

Live Chat Support in Shared Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You will be able to contact us every day, including holidays and weekends, and we will give you more information about the Linux shared hosting that we provide if you are not a customer yet, or about general and billing questions when you already have an account. Though for strictly technical matters you'll have to open a trouble ticket to the tech support, since such issues will require extra time to be resolved, you may still get in touch with us on the live chat for some tech information. To give you an example, we can assist you to set up an email address in your e-mail client or troubleshoot multiple problems, saving you a lot of time. Even if our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all our potential and current clients. If you are looking for a new web hosting account, you will be able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting so as to pick the perfect plan for your websites. In case you already have an account with us, we'll support you timely with billing, general and 1st level techmatters. Though in certain cases you may have to open a ticket because there're problems that cannot be resolved through a live chat, we will assist you with numerous basic jobs, for example setting up an e-mail account in an email client or forwarding one domain to another. As a result, you'll take advantage of timely support and you'll save a long time.