A ticketing system is the most widely used channel of communication that web hosting providers offer to their customers. It’s usually part of the billing account and is the very best way to resolve a problem that takes some time to examine or that needs to be forwarded to an admin. Thus, all responses contributed by either party will be kept in one place in case somebody else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which means that you will have to log in and out of at least two accounts to carry out a given operation or to contact the hosting company’s customer care team. In case you want to administer several domains and each one of them is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Plus, it could take a considerable length of time for the provider to reply to your ticket requests.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our Linux shared hosting is not separate from the web hosting account. It is an indivisible part of our fully featured Hepsia Control Panel and you will be able to access it whenever you want with only a few clicks, without having to log out of your account. The ticketing system comes with a quick-search field, which will help you track down the status of de facto any trouble ticket that you’ve already submitted, in case you need it. Also, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to deal with a given problem even before you actually post a ticket. The ticket response time is maximum sixty minutes, so you can get swift assistance at any moment and in case our client support staff suggests that you do something in your hosting account, you can do it instantly without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which implies that you won’t require an additional platform to contact our support staff – you can do that on the spot in case you run into an issue. Sending a new ticket requires several mouse clicks and tracking down an older one is equally easy. Using our clever search option, you can swiftly find any ticket that you have submitted in the past. You can submit a ticket at any moment whatsoever since our client service staff representatives are available around the clock and reply in no more than one hour, although it rarely takes that much to receive support. With Hepsia, you’ll have everything in a single location and you can just forget about logging in and out of two or more platforms to resolve a simple issue.